1. Introduction
The Student Grievance Redressal Committee (SGRC) at Anbu College of Nursing is constituted to provide a formal mechanism for students to express concerns and grievances related to academic, administrative, or personal matters. The SGRC aims to ensure fair, prompt, and effective resolution of such issues in a confidential and student-friendly manner.
2. Objectives
- >> To provide students with a safe, accessible and transparent grievance redressal mechanism.
- >> To resolve grievances related to academic, administrative, hostel, examination and interpersonal issues.
- >> To promote a culture of fairness, justice and mutual respect within the institution.
- >> To prevent the escalation of minor complaints by encouraging timely dialogue and resolution.
3. Scope of Grievances
The SGRC shall address grievances related (but not limited) to:
- >> Academic matters (e.g., attendance, internal assessment, exam issues)
- >> Administrative problems (e.g., fee payments, ID cards, certificates)
- >> Facilities and infrastructure (e.g., hostel, library, canteen)
- >> Harassment or unfair treatment (non-POSH related)
- >> Interpersonal conflicts among students or with staff (non-criminal in nature)
4. Composition of the Student Grievance Redressal Committee
The ICC shall consist of the following members
| S.No. |
Name |
Designation |
Position in Committee |
Contact Information |
| 1 |
Mrs. R.Jamuna Rani. R. |
Dean. |
Chairperson. |
6385141078 |
| 2 |
Mrs.Nirmala. R. |
Principal |
Member |
9750655666 |
| 3 |
Mrs .Usha.. |
Senior Faculty |
Member |
9500633745 |
| 4 |
Mrs. Gokul |
Junior faculty |
Member |
8015302272 |
| 5 |
Ms.Gayathri. N |
Junior Faculty |
Member |
6369295827 |
| 6 |
Ms. Sathya. M |
Student Representative |
Member |
8110901941 |
| 7 |
Mr.Sakthivel. K.
|
Admin Representative |
Member |
9842717575 |
5. Grievance Submission Process
Step 1: Filing a Complaint
Students can file grievances through:
- >> Email: info@anbu.ac.in
- >> Complaint Box: Available at office
- >> Direct Submission: Written complaints to SGRC Chairperson.
Step 2: Acknowledgement
The student will receive an acknowledgement within 3 working days of submission.
Step 3: Review and Resolution
- >> The SGRC will hold meetings at least once a month or as needed.
- >> Grievances will be resolved within 15–30 working days.
- >> In complex cases, an extended inquiry may be initiated with the Dean’s approval.
Step 4: Outcome and Communication
The final resolution or action taken will be communicated to the complainant in writing.
6. Escalation Process
If the student is not satisfied with the SGRC decision, the grievance can be escalated to the College higher authority (if applicable) within 15 days of receiving the response.
7. Confidentiality & Protection
- >> The identity of the complainant will be kept confidential.
- >> No student will face retaliation or discrimination for raising a grievance in good faith.
8. Record Keeping
- >> All grievances and proceedings will be documented and retained .
- >> A grievance register shall be maintained with date, nature of complaint, action taken, and resolution status.
9. Review & Reporting
- >> The SGRC will submit a quarterly report to the Management Higher Authority.
- >> Policy effectiveness will be reviewed annually and revised if necessary.
